Privacy Policy Pride Bot

This Privacy Policy governs the manner in which Oxfam Novib and its Affiliates shall collect, use, maintain and disclose information collected from users (each, a "User") of Oxfam Novib’s sites and all products and services offered by Oxfam Novib.

More specifically, this privacy policy will apply to the deployment of campaign action to gain support and solidarity from the users to the LGBTQIA+/queer activists and community.

A WhatsApp chat bot known as Pridebot (hereinafter referred to as Pridebot) will be utilized as the primary tool through which Users in the campaign will be  engaged so as to collect voice messages for the campaign action.

Pridebot will be deployed through WhatsApp channels, the Oxfam Novib website and social media (in the form of a link) and via a phone number +254 787 075245 which will be communicated throughout the campaign.

1. Definitions

In this Privacy Policy, the following words shall have the meanings attached to them unless the context otherwise requires:

  • “Affiliate” means in relation to Oxfam Novib, a subsidiary or a holding company of Oxfam Novib, or any subsidiary of the holding company and all of its subsidiaries; as well as any bona fide partners, contractor(s) or sub contractor(s) providing services for or on behalf of Oxfam Novib;
  • "Oxfam Novib" means Oxfam Novib and/or its Affiliates;
  • "Site" means any website or application owned and/or operated by Oxfam Novib and in respect of which this privacy policy applies;
  • "User" a person who opts into the use of any sites or applications owned or operated by Oxfam Novib.

2. Types of Personal Information We Collect

We will collect contact information when you engage with Pridebot. Pridebot will engage with you only when prompted. When you initiate a conversation with the bot, it will give you the option to start a conversation. During the session with the bot, we will collect your name & your phone number.  

We may collect usage information when you engage with us through our website. We may collect information about the browser you are using. We may look at what site you came from or what site you visit when you leave our site. If you are using an App, we may collect location information with your consent, including your precise location, if you have enabled location services in your device settings. We may also collect device identifiers.

3. Why We May Collect Personal Information

The use of Pridebot necessitates that we come across and utilize personal information such as your phone number, name, location and voice data for the purpose of running the campaign action(s). Given that Pridebot will be deployed through Whatsapp channels, by using Pridebot, all users will be considered to have consented to Whatsapp’s terms of use as well as to disclosure of personal information.

4. Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site(s) or bots. Non-personal identification information includes (but is not limited to) the browser name, the type of computer, means of connection to our Site, such as the operating system and the internet service providers utilized as well as the voice note shared.

5. How the Personal Information is Used

We may use the personal information to identify the Users in the campaign action for purposes of logging and sorting the collected data in a form that will be fit for the purposes of carrying out  the campaign action. User identities will not be disclosed to third parties or to the public.

Oxfam Novib stores chat conversations for the purpose of campaigns and evaluation. Oxfam Novib can also save chat conversations to use for training, coaching and communicating its employees. Oxfam Novib processes personal data provided by you during the conversation, such as your name, telephone number and your question of complaint. The saved conversations are not kept for longer than 1 year after the contact, if they are used for coaching, training and evaluation purposes.

6. How We Store Your Information

We store your information based on applicable country laws which may be in the country or on the cloud as acceptable. We store your information for no longer than 1 year after your information is collected.

7. How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL Secure sockets layer secured communication channel and is encrypted with digital signatures.

8. Your Data Protection Rights

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request us for copies of your personal data..
  • The right to rectification – You have the right to request that We correct any information you believe is inaccurate. You also have the right to request Us to complete information You believe is incomplete.
  • The right to erasure – You have the right to request that We erase Your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that We restrict processing of Your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Our processing of Your personal data, under certain conditions.
  • The right to data portability – You have the right to request that We transfer the data that We have collected to another organization, or directly to you, under certain conditions.
  • If You make a request, we have one month to respond to You. If you would like to exercise any of these rights, please contact us at:

9. Privacy policies of other websites

Our website may contain links to other websites. Our privacy policy applies only to our site & WhatsApp bot, so if you click on a link to another website, You should read their privacy policy.

10. Changes to this Privacy Policy

Oxfam Novib has the discretion to change or update this Privacy Policy at any time. When such a change or update is undertaken, we shall post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

11. Acceptance of These Terms

By ticking the consent box, you signify your acceptance of this policy and terms of service. Your continued use of the platform following the posting of changes to this policy will be deemed your acceptance of those changes.

12. How To Opt Out Of Data Collection

You can also opt out by modifying your email or following the opt-out instructions included in the WhatsApp message. Alternatively, you can contact us using the contact details in the “Contact” section below.

13. Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with our sites or any of our products, please contact us at:


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